I have a deep passion to understand people and the problems they face, then use those insights to drive innovative solutions that make meaningful improvements to the experience to alleviate those problems.
My work embodies this blend of analytical thinking, creativity, collaboration, system-level thinking, and advocacy for the user experience.
Leading the UX for a new POS at Starbucks
Improving the barista experience during a multi-year initiative to completely transform the point of sale.
UX strategy, leadership, design, research
Influencing drive-thru strategy at Starbucks
Using generative research and participatory design to influence product strategy and improve the barista experience in drive-thru
UX strategy, leadership, research, design
