I have a deep passion to understand people and the problems they face, then use those insights to ideate on innovative solutions that solve the right problems and make meaningful improvements to people’s lives.
My work embodies a blend of system-level thinking, creativity, collaboration, product strategy, leadership, and advocacy for people.
STARBUCKS
Leading the UX for a new POS
player-coach, strategy, collaboration, systems-thinking
Multi-year innovation program to completely reinvent the point-of-sale and significantly enhance the barista experience.
STARBUCKS
Influencing holistic drive-thru strategy
Leadership, design, collaboration, systems-thinking
Defined a holistic understanding of barista workflows in drive-thru, then influenced product strategy to simplify the experience.
